Intranet Implementation
I have just commenced my role into Knowledge Management and as a part of that role; I am involved in the redevelopment of the Intranet site at my workplace.
I have just read a very helpful article written by Patrick Kennedy who has outlined a checklist as a “…starting point for undertaking an Intranet (re)design…”
The steps recommended are as follows:
1. Needs Analysis
In commencing projects of this nature, it is important to identify and communicate clear goals and objectives for the Intranet system. This involves analysing business objectives, the structure and culture of the business, staff needs and the current information management practices within the organisation.
2. Strategy and Scoping
In this step, available resources are identified; along with time frames. The strategy(s) of implementation are also determined in accordance to the cope and size of the Intranet system.
3. Research and Evaluation
Obtaining data and information regarding user expectations is very important in determining the structure of the Intranet system. Interviews, focus groups and workplace observations can provide useful data for Usage studies and Usability Testing.
4. Evaluation
Heuristic Evaluations (expert reviews) are also very useful in determining the most appropriate software package for your Intranet system. However, this is mostly used when implementing a new Intranet system. A Content Inventory can also be conducted in order to develop a record of all content within the organisation, assessing ownership, correctness of information, etc.
5. Information Architecture
In this step, information that exists within the organisation is then organised into category(s) and groups for wireframing and designing the new Intranet system structure.
6. Page Layout Design
Visual aspects of the Intranet system would be addressed in this stage of development. Visual hierarchy and usability layout development are key areas in this step.
7. Usability Testing
Usability testing should now commence in order to improve the Intranet system based on the recommendations from users.
8. Creative Design
Graphic Designers should then be utilised in order to develop creative design concepts, incorporate branding and style guides, design “comps” for each wireframe and assist in usability testing and technical build
9. Implementation
This final step involves the construction of html or even flash pages, backend programming and User Acceptance Testing.
